CANCELLATION & REFUND POLICY

1. ORDER CANCELLATIONS

Because all StrayCult garments are manufactured on-demand to reduce textile surplus, the printing queue is triggered promptly after payment confirmation.

• Cancellation Window: You may cancel your order free of charge within 2 hours of placing it, provided the garment has not yet entered physical DTG pre-treatment and printing.
• How to Cancel: Submit a cancellation request immediately via the Ticket Portal or email us at wearestraycult@gmail.com with your Order ID (#SC-XXXXXX).
• Once an order progresses to “PRINTING” or “SHIPPED” status, cancellations are no longer feasible as fabric cutting and printing costs have been incurred.

2. RETURNS & REPLACEMENTS FOR DEFECTS

We stand 100% behind the craftsmanship and durability of our 280 GSM heavyweight cotton. We offer free replacements or full refunds under the following conditions:

• Manufacturing Defects: Torn fabric, loose stitching, or structural defects upon arrival.
• Printing Errors: Incorrect graphic placement, severe ink misalignment, or blotched DTG prints.
• Incorrect Item/Size: The garment delivered does not match the size, silhouette, or artwork ordered.
• Transit Damage: The parcel was visibly damaged during courier transit.

Reporting Window: You must raise a ticket within 7 days of delivery. Please include clear photographs showing the defect or incorrect item.

3. NON-ELIGIBLE ITEMS

Returns or refunds cannot be accepted for:

• Minor color tone variations arising from screen displays versus textile dye absorption.
• Garments that have been washed, worn, perfumed, or altered from their original condition.
• Custom Print Studio orders where the customer uploaded low-resolution artwork or entered incorrect measurements.
• Size mismatches where the delivered garment strictly matches our published Size Chart measurements.

4. REFUND PROCESSING TIMELINES

Once an authorized return is inspected or a refund claim is approved by our operations team:

• Refunds are initiated directly via Razorpay to your original payment method (UPI, Debit/Credit Card, or Net Banking).
• The refunded amount typically reflects in your bank account or payment app within 5 to 7 business days, depending on your bank’s clearance cycles.
• You will receive an automated email confirmation once the refund transaction ID is generated.

5. HOW TO INITIATE A CLAIM

To initiate a return, replacement, or refund inquiry:
1. Navigate to Raise a Ticket in your Customer Portal.
2. Select “Return / Quality Issue” and quote your Order Number.
3. Our team will review the claim and provide return instructions within 24–48 hours.